FAQs

To order your purchase :-

• 1. Click “Add to cart” button on the products you wish to purchase.
• 2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
• 3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
• 4. You'll need to confirm your Shipping address on the “Shipping Address” page and click “next” button.
• 5. From here, you need to select your shipping methods and click “next” button.
• 6. Next you'll need to choose your payment method then click “next” button.
• 7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
• 8. Click “Confirm Order” to complete the order.

www.greenfinergs.com.my offers various kind of Payment Methods as shown below :-

• 1. Credit Card
• 2. Online Bank Transfer
• Bank Account Information
  Name of bank: Ambank
  Account number: 8881047046270
  Pay to: Green Earth Harvest Solution (m) Sdn Bhd
  
  You may send a copy of your payment slip to : [email protected] or whatsapp +6 011-2613 9884
  Note: Your purchased products will not be delivered until we have this confirmation.

Log-in your account → Click on “My Account” → Edit your account information and Shipping address here.

When you place an order, we will estimate delivery dates for you based on the availability of your items, the quantity of your order, and the destination. Typically, it will take between 48 hours for your items to arrive. We appreciate your patience while you wait for your items to arrive.

• 1. Click on “Lost Password?” and fill your email that used to register the account in the box.
• 2. Click Submit.
• 3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

Yes, only if the order is still on pending status.

• - Please send an email to our customers service at [email protected] or whatapps at+60 11-2613 9884 with the message title “Request to cancel order” in order to inform us about the cancellation order.
• - Orders that are in shipping or shipped will not be cancel.

All products transaction currency will be done in RM.

Our Delivery day are fixed on Tuesday, Wednesday and Friday. Please make your order before the delivery days. However, you can make a special request on Mon to Saturday subject for availability by contacting us at [email protected] or whatapps at+60 11-2613 9884.

Please include alternative delivery instructions if you are in. IE a safe spot or neighbours house. If you are not in and we do not have a safe spot we can either deliver the following day or you can pick your delivery up at the shop. We will not deliver outside the noted days.

If you live within an area that is not in our delivery zone then please send an email to our customers service at [email protected] or whatapps at+60 11-2613 9884

You may send us a message with your order number and change of delivery details, and we’ll try our best to fulfil your request!

You can only select your preferred delivery date, but not delivery time. However, if you are unable to receive the order at a certain time, please request for assistance by sending us a message

Yes, we can do special arrangement for Self Pick up from farm.